Passenger rights

Each passenger of European Community airlines travelling within the European Union, departing from an airport located within the European Union to third countries or arriving in an airport located within the European Union from third countries has the following minimum rights as regards a carrier:

• right to receive care
• right to receive compensation
• right to obtain full ticket price refund
• right to alter an itinerary
• right to obtain partial ticket price refund for
• altering a journey class
• right to be informed about passenger’s rights
• right to be informed about carrier’s identity
• right to file a complaint regarding a carrier